Frequently Asked Questions

Here are answers to some of the most common questions we receive from visitors. We hope this helps — if you need more detail on something you don’t see here, please get in touch through the contact form on lighttrekshop.com.

Shipping and Orders

Which delivery methods are available?
We use a range of delivery services depending on the destination and service level chosen at checkout. Standard delivery is the most economical option, and tracked delivery methods are available for those who want real-time updates on their shipments. When you select a tracked option, you will receive a tracking reference once your items are dispatched.

Can I choose faster delivery?
Yes — faster delivery options can be selected on the checkout page. Simply choose the level of service that best suits your needs. If you need a special arrangement, please submit a request via the contact form on lighttrekshop.com.

Do you provide tracking numbers?
Tracking references are provided only for orders placed with a tracked delivery option. If you opt for a non-tracked service, no tracking code will be issued.

Can I request an item you do not currently stock?
We source a wide range of products, but if what you’re looking for is unavailable or not normally stocked, please contact us through the enquiry form on lighttrekshop.com. We can check availability with suppliers and, where possible, arrange to bring the item in for you.

What if an item is out of stock?
For out-of-stock items, we offer a notification feature that can alert you when the item becomes available again. Enter your details next to the listing and you will be notified when stock arrives. If you have urgency around an item, feel free to ask us for an update via the site.

Pricing, Discounts, and Sponsorship

Do you price match or offer discounts?
We strive to offer fair and transparent pricing. Discounts beyond those shown on lighttrekshop.com are not generally offered, and there are no standard discount codes. Any promotions will be visible on the site itself.

Why isn’t my promotional code working?
Codes displayed on the website are subject to availability and timing. If a code has expired or was conditional (for example, tied to stock levels), it may no longer apply. Codes from third-party sites cannot be honoured unless they were created and published on lighttrekshop.com.

Do you provide sponsorship or gear for review?
We receive many sponsorship requests and, as a result, are unable to fulfil all of them. We do encourage customers to share reviews and insights on products they have purchased through our site. Reviews help others make informed decisions.

General Product Information

Are gas stoves sent with fuel canisters?
No. Due to transport safety regulations, we do not include fuel canisters with gas stoves. Any product images may show a complete setup for illustration, but fuel is not supplied.

Are trekking poles sold individually or in pairs?
Unless stated otherwise, trekking poles are sold as a pair. When weights are quoted, be aware that some listings may specify the weight of a single pole.

Where will the zipper be on a sleeping bag?
Most sleeping bags we list have a zip on the left side when lying on your back. Some models have the zipper on the opposite side; these can usually be filtered on the product page. If you are unsure, please ask before purchasing.

Is the down in insulated products ethically sourced?
We only offer gear with ethically sourced down from suppliers who work with recognised standards. Down is a by-product of the food industry and is not obtained through live plucking. Many manufacturers provide traceability information that can be checked on their own websites.

Care and Maintenance

My down jacket is leaking feathers — what should I do?
A small amount of down escaping through the fabric is common and expected. Avoid pulling feathers out; instead, gently push them back into the garment and rub the area to encourage the fabric to close.

How should I store down sleeping bags?
Store down products uncompressed in a cool, dry place out of direct sunlight. Allow equipment to dry fully after use before long-term storage.

How do I wash down garments?
Refer first to the manufacturer’s instructions printed on the garment. Use a down-specific cleaner and avoid regular detergents or fabric softeners. Dry thoroughly after washing.

Why is my waterproof jacket leaking?
Leaking waterproof gear can be due to dirt or oils clogging the membrane or the DWR (Durable Water Repellency) coating wearing off. Clean and reproof your jacket as needed, following the care instructions specific to waterproof garments.

Sleeping Mats

My sleeping mat has a slow leak — what can I do?
Leaks can be hard to find. Inflate the mat and use soapy water to identify leak points by looking for escaping bubbles. Small leaks can often be sealed with urethane-based glue, while larger punctures may require a patch.

What if water gets inside the mat?
Open the valve and roll the mat to force water out. If water remains, hang the mattress upside down in a warm, dry area with the valve open until fully dry.

Tents and Shelters

How should I clean my tent?
Regular cleaning with warm water and mild soap is usually sufficient. Avoid using bleach, machine washing, and drying methods that can remove waterproof coatings. Rinse thoroughly and air dry before storage.

Why should I use a footprint under my tent?
A footprint helps keep the floor clean and dry while protecting it from abrasion. Some shelters can be pitched with just a footprint and fly for an ultralight setup.

How can I repair tears or broken poles?
Minor tears can be patched with self-adhesive patches or seam sealants. For broken tent poles, temporary splints or repair sleeves can be used until a replacement is sourced.

What causes condensation in a tent?
Condensation forms from temperature differences and moisture inside the tent. Increasing ventilation helps reduce build-up. Most designs include breathable panels and mesh to aid airflow.

We hope these answers help you make the most of your time exploring outdoor gear on lighttrekshop.com. If anything isn’t clear or you have a new question, please use the contact form on our website.