Returns

If you need to return an item or an order, please send it back to us using the postal or courier service of your choice. Packages should be securely packaged and include a copy of your order details with a clear reason for the return.

Please be aware that for hygiene reasons we do not accept returns of hygiene products, underwear, socks, washroom accessories, and for safety reasons returns of any climbing hardware or food products cannot be accepted.

We aim to offer a refund for your purchase (at our discretion) within a reasonable period after you receive it. If returned items are delayed in transit, extended return consideration may be applied.

You will need to cover the cost of returning the item to us. We recommend using a tracked service to ensure there is proof of delivery and coverage for the goods while in transit. We are not responsible for losses that occur during return transit.

Refunds for returned goods will be issued back to the original payment method used at purchase. Refunds cover the cost of the goods only — shipping or delivery charges will not be refunded unless the products are deemed faulty.

If you require a different size or colour, we can offer an exchange if stock is available. If the requested item is not available, a refund will be issued instead.

Any promotional items included in the original order must be returned as part of the same shipment in order to receive a full refund. If promotional items are not returned, their cost will be deducted from the total refund amount.

Returned goods should be in the same condition as when delivered to you, with all tags attached and packaging presented neatly, free from marks, contaminants, or smells. Footwear should not have been worn outdoors, and items such as tents should not be tested outside. We reserve the right to refuse a return if the items are not in a resalable condition.

We are unable to accept returns for special-order items that we do not normally stock, though such items may still be covered under warranty.

Exchanges

For exchanges, you are responsible for arranging and paying for the return postage. We can offer an exchange on the same product at the same price (for example, a different size or colour, subject to availability).

Please include a copy of your order details with your return, indicating the size and colour you would like to receive in exchange. If an exchange is not possible due to stock limitations, a refund will be issued for the cost of the goods only.

Warranties

For warranty requests, please contact us through the appropriate form on lighttrekshop.com and provide as much information as possible about the issue and your use of the product, including your order number.

If we request that items be returned under warranty, we will provide a return label and form at no charge so that you can supply the details we need.

Items returned under warranty should be in a reasonable and clean condition so that we can assess them hygienically. If returned items do not meet this standard, we reserve the right to return them to you without action, and any additional postage costs will need to be met by the sender.